Twitter Success Stories – Richard R. Shapiro, Author and Customer Service Expert
Name: Richard R. Shapiro Company: The Center For Client Retention Background: Richard, through TCFCR, provides research, training and consulting services to Fortune 500 corporations on how to improve the customer experience. His book, The Welcomer Edge: Unlocking the Secrets to Repeat Business provides businesses with practical, easy to implement suggestions
Read More
10 tips for Social Media Marketing Success
This morning, I received a request for 10 tips for Social Media Marketing Success. While there are many, many moving parts and variables to consider when creating your Social Marketing plan, here are 10 tips to ensure your success:
How Non-Profits are using Social Media – Links and Resources
As of October 31, 2011 Facebook will no longer support ‘Discussion’ tabs on their FB Pages. I have always used that page for posting resources and links and will now move them over to my blog so that you will continue to have access to this valuable info.
