Who Should I Follow on Twitter?
Who to follow - and not to follow - on Twitter During my introductory class on the basics of Twitter,…
Why Should I Bother with Social Media?
Over the past few months, a number of clients have come to me with slight variations of the same comment…
Auto Follow Back on Twitter – Why I am happy to see it discontinued
'Auto follow back' is the term used when you automatically follow anyone who follows you on Twitter. This can be…
Advanced Search on Twitter
Did you know that there are a number of ways to search on Twitter, beyond the basic search bar at…
Social Share Options on Constant Contact – Tutorial
Constant Contact offers a number of ways to encourage social activity and to facilitate social sharing. When using the Email…
Twitter Etiquette: Saying Thank You for Retweets
Dr. Serena H. Chen is a client of mine who is very active on Twitter. She uses it to share…
Helping Your Customers Become Brand Ambassadors
I saw a post a few weeks ago with some small business case studies, one of which featured a company…
Twitter Success Stories – Richard R. Shapiro, Author and Customer Service Expert
Name: Richard R. Shapiro Company: The Center For Client Retention Background: Richard, through TCFCR, provides research, training and consulting services…
InboxQ: New Hootsuite Application – Tutorial
For those of you that have ever taken my Social Media Management and Monitoring webinars, training classes or one-on-one sessions,…