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Links and Resources

How to make a NEW Contact List from an Old List in Constant Contact – Tutorial

I often suggest that you SEGMENT your mailing list so that you send your info only to the people that…

Be Prepared…

Even if you weren't a boy or girl scout, you can probably appreciate the value of being prepared. Be prepared…

Getting Started on LinkedIn – a Checklist

Before you get started: Check with your legal department to see if there are any compliance concerns or requirements associated…

Twitter Success Stories – Richard R. Shapiro, Author and Customer Service Expert

Name: Richard R. Shapiro Company: The Center For Client Retention Background: Richard, through TCFCR, provides research, training and consulting services…

What To Do When You Have Multiple LinkedIn Accounts – Tutorial 2 of 2

In Part 1 of this post, I discussed how frequently people end up with more than one LinkedIn account. Click…

Using LinkedIn – As an Author

LinkedIn is a powerful networking tool that can help just about any professional. If you are an Author, there are…

InboxQ: New Hootsuite Application – Tutorial

For those of you that have ever taken my Social Media Management and Monitoring webinars, training classes or one-on-one sessions,…

Scheduling and Sending in Constant Contact – Tutorial

No, you aren't going crazy - Constant Contact has changed how you schedule and send materials and yes, it IS…

What To Do When You Have Multiple LinkedIn Accounts – Tutorial 1 of 2

Have you ever received a LinkedIn invitation from someone you KNOW you are already connected to?  Have you ever logged…

Adding an Email Address to Your LinkedIn Account – Tutorial

I always recommend that you use a business email address as your 'Primary' address on LinkedIn. This is the address…